General Policies

Desilk.com.vn is an online fashion sales website specializing in providing products under the DeSilk brand.

Customers participating in the transaction on Desilk.com.vn are individuals with full civil act capacity from 15 years of age or older and have the property to make a purchase.

All purchase and sale of products on Desilk.com.vn must be done publicly, transparently, ensuring the interests of customers. DeSilk will be responsible to customers for all matters related to the products provided on Desilk.com.vn.

By participating in transactions on Desilk.com.vn, customers are considered to have understood their rights and obligations and agreed to be bound by the operation regulations of the website providing e-commerce services Desilk.com.vn.

PRIVACY POLICY

Purpose of information collection

In order to use and fully take advantage of our customer service policy, Customers should register for an account with information such as full name, email address, phone number, and address.

Information such as order history, transaction value will be stored by https://desilk.com.vn to solve any problems that may arise.

The main purpose of the information collection is to improve service quality, improve utilities in order to best serve our customers.

• Scope of using information

We will use your information for the following tasks:

• Send emails to you to introduce new products, promotions of desilk.com.vn;
• Resolve any arising dispute if any.

Customer information is a personal matter, and with the highly respect for customers we are committed to:

• Not sell, exchange or share information to third parties;
• Not bring customers into the event of law violations;

Desilk.com.vn only share customers information in the following cases:

• To protect DeSilk in case of any dispute that needs to be resolved;
• Sharing on-demand from government agencies according to the law.

Desilk.com.vn is really concerned about the Spam problem, or fake emails. For that reason, Desilk.com.vn can confirm to you that we send emails to you, when and only if you have registered or used the service from our system.

Desilk.com.vn pledges not to sell to or lease your email from any third party. If you accidentally receive unsolicited email from our system due to an unintended cause, please click on the link to refuse to receive this email, or directly notify to the Website administration.

In the remaining cases, we will notify Customers in detail when disclosing information to a third party, and this information is provided only with the consent of you.

COMMITMENT

Desilk.com.vn commit to absolutely secure the account information of customers.

Customers are responsible for protecting their passwords to prevent third parties from getting your account information and passwords.

In case you have any questions and need answers about personal information, please contact us via hotline +84 97 120 3339 or email: info@desilk.com.vn.

USES OF COOKIES

Desilk.com.vn uses “Cookies” to help personalize and maximize the efficiency of your online time.

A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer but are assigned to your computer and can only be read by a web server on the domain that issued the cookie to you.

One of the purposes of Cookies is to provide utilities to save your time when accessing desilk.com.vn website or visiting Desilk.com.vn website again without inputting your information all over again.

You can accept or decline cookies.

Most browsers automatically accept cookies, but you can change the settings to refuse all cookies if you prefer. However, if you choose to decline cookies, it may hinder and adversely affect some services and features that depend on cookies at Desilk.com.vn.

CHANGES IN POLICY

We can completely change the content of this site without prior notice, to suit the needs of Desilk.com.vn as well as the needs and feedback from customers if any. When updating the content of this policy, we will revise the “Last Updated” time below.

Content “Privacy Policy” only applies in Desilk.com.vn, does not include or relate to third parties placing ads or links at Desilk.com.vn. We encourage you to read the Safety and Confidentiality of third-party websites carefully before providing personal information to such websites as we are not responsible in any way for the content and legality of third-party websites. Therefore, you agree that, when you use our website after editing, you acknowledge, and agree to comply with and believe in such modification. Therefore, we recommend that you review the content of this site before accessing other content on the website as well as you should read and carefully read the “Privacy Policy” of each website that you access.